“Analisis Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada PDAM Tirta Kencana Kota Samarinda” (2025) Educational Studies: Conference Series, 5(1), pp. 128–133. Available at: https://jurnal.fkip.unmul.ac.id/index.php/escs/article/view/5933 (Accessed: 3 August 2026).