AGUSTINA, A.; ELLYAWATI, N. .; RAHAYU, V. P. PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA TOKO BUKU GRAMEDIA BIGMALL SAMARINDA. Educational Studies: Conference Series, [S. l.], v. 1, n. 2, 2021. DOI: 10.30872/escs.v1i2.904. Disponível em: https://jurnal.fkip.unmul.ac.id/index.php/escs/article/view/904. Acesso em: 4 apr. 2025.